Frequently Asked Questions
Is “Govinda” the same as “Govrinda”?
Not quite! While they sound similar, they’re worlds apart in meaning:
Govinda: A revered name of Lord Krishna, meaning “Protector of Cows” and “Giver of Joy.”
Govrinda: That’s us! A unique spiritual platform offering divine insights, handcrafted goods, and a touch of Krishna’s magic. And guess what? We bring along the divine energy of Govardhan, Vrindavan, and Brajdham to inspire everyone on their journey to Govrindavan = govrinda.com !
What is Govrinda?
Govrinda is an online store dedicated to providing a complete range of God Dresses and Puja Essentials, tailored to meet all your devotional needs.
What types of products do you offer?
We offer a diverse selection of attire for various deities, including Laddu Gopal Ji, Ram Darbar, Radha Kishan, Laxmi Ganesh Ji, Khatu Shyam Baba, and Shiv-Parvati, along with an assortment of high-quality puja essentials.
How can I place a custom order?
For custom sizes or specific items not available on our site, please contact us through WhatsApp or email support@govrinda.com. We’re happy to accommodate special orders and provide doorstep delivery options.
What is your company’s vision?
Govrinda was founded with the vision of becoming the world’s leading brand for pooja items. We focus on offering ethically crafted, high-quality, and affordable products, while also supporting rural craftspeople from Brij Dham and helping small vendors reach wider audiences online.
What are your shipping and delivery policies?
Shipping Time: Orders are shipped within 24-48 hours after confirmation. Delivery typically takes 2-5 business days in major cities and 4-8 days in other locations.
Shipping Charges: Enjoy free shipping on orders over ₹999.
Cash on Delivery: This option is available for orders over ₹999.
What is your return and refund policy?
We strive for customer satisfaction and offer flexible returns in the following cases:
Wrong Product: Contact us within 48 hours with an unboxing video for verification.
Manufacturing Defect: Report any defects within 48 hours, along with a video.
Damaged Condition: Notify us within 48 hours and provide an unboxing video to initiate a return.
What should I do if my order arrives damaged?
If you receive a damaged product, please reach out to us within 48 hours of delivery. Share an unboxing video for assessment, and we’ll assist you in arranging a replacement.
How long does it take to receive a refund?
Refund processing typically takes 7-10 business days after the returned item is received and passes our quality check.
How does Govrinda protect my personal information?
We prioritize your privacy and have implemented strict measures to safeguard your information. Our data collection and usage practices are detailed in our Privacy Policy, which outlines how we handle your personal information.
Can I opt out of marketing communications?
Absolutely! You can opt out of non-essential communications at any time by emailing us at support@govrinda.com.
How can I contact customer support?
For any inquiries or assistance, feel free to reach our customer support team at support@govrinda.com or utilize the chat feature available on our website.
Do you offer gift wrapping?
Yes! We’re delighted to offer gift-wrapping services. Just let us know during your order, and we’ll make it special!
What if I receive a wrong item?
If you receive the wrong item, please contact us within 48 hours of delivery. We’ll guide you through the return process. Ensure that the item is unused and in its original packaging.
What happens if my order is delayed?
While we aim to adhere to delivery timelines, delays may occur due to unforeseen circumstances like weather or holidays. If your order is significantly delayed, please reach out for updates.
Are there any additional fees for returns?
For domestic returns, shipping fees may apply depending on the product weight. Check our Return and Refund Policy for specific details.
Do you ship internationally?
Yes, selected country.
What should I do if I have more questions?
If you have any additional questions or require further assistance, don’t hesitate to reach out to our customer support team at support@govrinda.com. We’re here to help and ensure you have the best experience with Go Vrinda!
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking link via email, allowing you to monitor its status until it arrives at your doorstep.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and UPI, ensuring a smooth and secure checkout experience.
